RETURNS

We are committed to providing quality products to our customers. If you receive the product(s) that do not meet your expectations, return the gently used product(s) within 30 days of receipt. Currently, we are unable to offer exchanges. Items purchased on NNYLbeauty.com cannot be returned or exchanged at retailers that sell NNYL beauty.

We require all contents from the original set or kit when returning a set or kit. Partial items from any sets and kits will not be refunded, and empty containers will not be accepted for refund.

Please notate the reason for your return on the front side of your packing slip and send the product(s) back to us. You may drop off your return package at any USPS access point or FedEx location, including local post offices, postal collection boxes, mailboxes, mail carriers, FedEx Offices, FedEx Authorized ShipCenter®, and FedEx World Service Center® locations. 

Once your return package has arrived, please allow up to 10 business days for your return to be processed. Refunds will be issued to the original form of payment for the amount of the item(s) plus sales tax. All eGift card refunds will be processed to a new eGift card that will be emailed to the customer's original email. Shipping and handling charges are not included in refunds. You will receive a return confirmation email once your refund has been processed.